Privacy Policy

Introduction

Thriton ("Thriton", "we", "us" or "our") makes car spare parts and runs this website at thriton.com. This policy explains what personal information we collect when you visit the site, sign up for an account, send us a message, or leave a comment, why we collect it, and the choices you have.

By using this website you agree to the collection and use of information in the way described in this policy. If you do not agree, please do not use the site.

Information We Collect

Information you give us directly: your name, email address and, where you choose to share it, your phone number, when you create an account, send a message through the contact form, ask about a part, or leave a comment on the blog.

Information collected automatically: basic technical details such as your browser and device type, the pages you visit, and the language you browse the site in, so the site keeps working correctly and securely.

Account information: if you sign up, we store your name, email address, a securely hashed password, your preferred language and, if you leave comments, the comments linked to your account.

How We Use Your Information

We use the information we collect to:

• answer your questions about parts, orders and the company, and follow up on messages sent through the contact form
• create and manage your account, including signing you in and resetting your password
• show and moderate comments on blog posts
• send you service emails, such as confirming your email address, password reset links, and replies to your messages
• handle the support tickets you open from your account: we keep your messages, the topic and part number you give, and the photos you attach (made smaller and saved without hidden details such as the place a photo was taken), visible only to you and our support team, until the ticket is deleted
• answer you in the live chat: we keep the messages you send, the name and email address you choose to give, your language and the page you started the chat on, so our support team can reply, and email you a reply if you have left the site
• send news about new parts and catalog updates, only if you subscribed to our newsletter in the footer (we keep only your email address and language, and remove you from the list whenever you ask)
• keep the website secure, prevent abuse, and understand how the site is used so we can improve it

Cookies and Local Storage

We use a small number of cookies and browser storage entries that are needed for the site to work: one to remember your language choice, one to keep you signed in after you log in, one to keep your live chat on this device if you start one, and one saved in your browser (not a cookie) to remember your light or dark mode preference.

We do not currently use cookies for advertising or third-party analytics. If this changes in the future, we will update this policy and ask for your consent where required by law.

How We Share Your Information

We do not sell your personal information. We share it only with:

• service providers who help us run the site, such as our email delivery provider, acting only on our instructions
• shipping and logistics partners, when needed to deliver a part you have ordered
• authorities, where required to comply with the law or to protect our rights, our visitors or the public

Data Retention

We keep your personal information for as long as your account is active or as needed to provide you with our services, answer your enquiries, and meet our legal and accounting obligations. You can ask us to delete your account and associated data at any time, as explained below.

Data Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), securely hashed passwords, and restricted access to personal data within our team. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold about you, and to object to or restrict certain uses of it. You can update your account details yourself while signed in, or contact us using the details below to make a request.

We will respond to reasonable requests within a reasonable time and may need to verify your identity first.

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

International Transfers

Thriton is based in China, and our service providers may be located in other countries. This means your information may be processed in a country other than the one where you live, which may have different data protection laws. Where we transfer information in this way, we take steps to keep it protected in line with this policy.

Changes to This Policy

We may update this policy from time to time, for example when we add a new feature or when the law changes. We will post any changes on this page with an updated effective date, and significant changes will be highlighted on the website.

Contact Us

If you have questions about this policy or how we handle your information, please contact us through the contact form or by email. Our details are on the Contact page.