Refund and Returns Policy

Overview

We want you to be happy with the Thriton parts you receive. This policy explains how returns, exchanges, cancellations and refunds work. It applies to parts ordered through this website, by email or by phone.

Because Thriton parts are ordered by contacting our team rather than through an online checkout, we confirm the part, price, shipping cost and estimated delivery time with you before anything is shipped. This policy covers what happens after that point.

Cancelling an Order

You can cancel an order at any time before it has been shipped, at no cost. Once a part has shipped, the return process below applies instead.

Eligibility for Returns

You can request a return within 30 days of the delivery date, provided the part is:

• unused and in the same condition you received it
• in its original packaging, with any labels and accessories included
• accompanied by your order or invoice number

Non-Returnable Items

A few kinds of items cannot be returned, except where they are defective or incorrectly supplied:

• parts made or sourced specifically for your order
• parts that have been installed, used or show signs of wear
• electrical parts once installed or connected

Damaged, Defective or Incorrect Parts

If a part arrives damaged, is defective, or does not match what you ordered, please contact us within 14 days of delivery with your order number and photos of the part and packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

How to Request a Return

To request a return or exchange, contact us through the contact form, by email or by phone with your order or invoice number and the reason for the return. We will confirm whether the item is eligible and provide instructions for sending it back.

Return Shipping

Unless the return is due to our error (a damaged, defective or incorrect part), you are responsible for the cost of return shipping. We recommend using a trackable shipping method, since we cannot be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect the returned part, we will let you know whether the refund is approved. Approved refunds are issued using the same payment method used for the original order, usually within 5 to 10 business days. Original shipping costs are refunded only when the return is due to our error.

Exchanges

If you need a different part instead of a refund, for example the correct side or model variant, contact us and we will arrange an exchange once the original part is returned or, where appropriate, at the same time as sending the replacement.

Contact Us

For any question about an order, return or refund, please get in touch through the contact form or by email. Our details are on the Contact page.